FAQ

how to downgrade a package
First Step : - Select the Masters tab -> Click Packages tab -> Create a new add on package(give days in minus e.g. -28) -> enable the Add on toggle...
Fri, 21 Sep, 2018 at 12:45 PM
How can I capture the attendance records without biometric and manual entry?
You can capture the attendance records without using biometric and manual entry by simply using:  Creating activity by calendar app  Using self check-i...
Thu, 4 Jan, 2018 at 1:29 PM
What is Jivine? How will it help my business?
JIVINE is a SaaS product that was made after speaking to hundreds of business owners in the fitness and health industry. We spoke to owners of dance studios...
Thu, 4 Jan, 2018 at 1:54 PM
How do I report an issue that I am facing on Jivine?
To report any issues that you are facing while you use JIVINE. You can take the following steps:  1. Goto www.jivine.freshdesk.com  2. Click on New Tic...
Thu, 4 Jan, 2018 at 2:07 PM
How to add package in jivine?
Click the Masters tab -> Click the Package tab -> Click the + toggle(at right bottom corner) -> Fill the details -> You will add the package.
Fri, 21 Sep, 2018 at 11:39 AM
How to assign a package to a member in jivine
Go to the Member tab -> Click the Member Profile -> Select Packages tab -> Click Add Package button ->  Select Invoice Date -> Select Member ...
Fri, 21 Sep, 2018 at 4:15 PM
How do I raise back dated invoice?
Go to the Member tab -> Click the Member Profile -> Select Packages tab -> Click Add Package button ->  Select Invoice Date -> Select Back da...
Fri, 21 Sep, 2018 at 4:44 PM
How do I freeze the membership?
Go to the Member tab -> click member profile -> select package tab -> click on menu tab (at top right corner of the given package) -> select fre...
Fri, 21 Sep, 2018 at 4:51 PM